Coffee - Frequently Asked Questions
Where should I store my coffee?
It is best to store coffee in an airtight container in a dark, cool location such as a kitchen cupboard or pantry. We do not recommend storing coffee in the refrigerator or freezer as this introduces moisture to the coffee that can negatively affect the taste and overall quality.
Are your bags recyclable/compostable?
Yes. Pull the tin tie off and use it for something creative. Cut the plastic one-way valve out and under no circumstances put it in your mouth. Peel the label off. Now your bag is ready. Backyard compost pile or landfill, it will break down in a few months. It’s not perfect, but worth it.
What do the tasting notes on the coffee bags mean?
They indicate what the coffee tasted like when we first “cupped” it.
Do you add any additional flavors?
DOMA does not add additional flavor to our coffee. Coffee, like wine, has tasting notes that naturally occur based on the region where the coffee is grown, how the coffee is processed after harvest, and how it is roasted. Tasting notes are listed on our bags of coffee so you know what to expect—a smooth, dark roast with notes of chocolate and caramel; or a bright, fruity light roast with notes of green melon
What are the typical grind sizes from fine to whole bean?
- Home Espresso
- French Press
- Cold Brew
- Whole Bean
What does the term Organic Coffee mean?
Coffee produced without the use of synthetic fertilizers or chemicals in growing or production.
Who is DOMA’s organic certifier?
Idaho State Department of Agriculture. If a coffee is not certified, legally, it can’t be labeled Organic. DOMA is a certified organic roaster and facility.
What is the decaf process?
Our decaf coffee goes through the Swiss Water Process removing 99.9% of the caffeine without chemicals. For more information, please visit 5 Myths About Decaf Coffee: Busted | Swiss Water
Why do some coffees go in and out of availability?
We do our best to buy coffee during its peak season.
What is your coffee waste, and what do you do with it?
We work with local organic farms to dispose/repurpose our chaff, bags and coffee grounds.
Does DOMA have K Cups?
No. We suggest selecting a drip grind if you are using the reusable ones or a grind 7 setting.
Is there mold in the coffee?
Our coffee goes through a quality control and sensory analysis before it is imported into the US, after it arrives at the warehouse in the States, and again when it arrives at DOMA. Any presence of mold during green bean analysis or the cupping process would be considered a major defect and result in rejection of the coffee. There isn’t a nationally recognized authority for testing coffee for mold (such as the USDA is the authority for certifying organic products), and typically companies that market mold-free coffee do their assessment of either green or roasted coffee in-house, as we do.
DOMA does not have a 3rd party mold-free certification for our coffee as this variety of testing and certification isn’t widely recognized or available, however the importers and our quality control staff in-house at DOMA assess every batch of coffee that comes through our doors.
What teas do you offer?
Rishi, our favorite. Certified Organic tea and botanicals.
Subscriptions - Frequently Asked Questions
I have a subscription. How do I log in and manage my account?
Can I change my order frequency?
Can I skip a shipment or pause my subscription?
Yes and no. With the switch to recharge we can skip, but there is no longer a pause button. Using the actions drop down you will switch between cancel and reactive.
Old info -- You can manage your shipments through your subscription account. If you do not have an account, please email us at firstname.lastname@example.org and we can send you an account invite.
Why do I occasionally receive the same coffee even though I opted into the rotation option
When you opt into the rotating option for your subscription, you may notice after the first 6-8 weeks that you start to see repeat coffees. DOMA offers around 14 different light, medium, and dark roasts year-round. Therefore, if you’re on the rotating medium-dark roast subscription, you will receive one of our seven medium-dark roasts with each shipment. If you find a coffee you love from our rotation, there is the option to subscribe to a specific coffee if desired.
I received coffee I don’t like, can I have a refund?
Unfortunately, we do not offer refunds if you receive a coffee you do not like when on the rotating subscription. The benefit of being on a rotation is the opportunity to try out an array of coffees, but it also carries the risk of receiving a coffee you dislike every so often. If you love a specific coffee, you can choose to receive the same coffee each time when signing up for a subscription.
How do I update my billing or shipping information?
I see I get free shipping with a subscription. Is that the only subscription discount?
The subscription pricing is discounted when you choose the Rotating Variety option. The discount isn’t a specific percentage off but depends on which coffee you receive with each order.
For example, if you choose the Rotating Single Origin option of a 12oz bag, you pay $17-$17.50 per shipment, yet the market value of the specific coffee you receive can range anywhere from $17-$24.25. Your savings differ depending on the specific coffee you receive per shipment. With the Rotating Variety option, you can choose to receive light-to-medium; medium-to-dark; or single origin.
Orders - Frequently Asked Questions
How long does it take an order to process and ship after Check Out?
If your order is placed before 2PM PST, it will ship out the next day and if your order is placed on the weekend, it will ship out on Monday. We ship Monday – Friday via UPS and USPS. These carriers also observe most national holidays which will affect shipping times.
I haven’t received my order yet, how can I find tracking information?
When your package ships, we send a confirmation email with a tracking number to your email on file. If you lost or did not receive this email, please contact us at email@example.com with your name and order number. We can send you a copy of your tracking number.
My shipment’s tracking information states my package has arrived, but I have not received it.
Sometimes carriers mark packages as delivered, but do not deliver them until the following day. In some cases, a package may have been delivered to your neighbor by mistake. If you are unable to track down your package, please email us at firstname.lastname@example.org with your name, order number, and a description of your issue
My shipment’s tracking number shows the order is still in transit after several weeks! Can you send out a replacement shipment?
UPS, FedEx, and USPS can be contacted directly, just have your tracking number ready when you call. If you lost, or did not receive, a tracking number for your order, please reach out to DOMA at email@example.com or call 208-667-1267 to receive a tracking number. Carrier delays are common, especially during holiday weeks. If it has been a notable amount of time between placing your order and receiving your order, please reach out to the carrier. If you need further assistance, you can contact DOMA at 208-667-1267.
What do I do if my coffee order arrived damaged?
Please email us at firstname.lastname@example.org with your name, order number, and a description of the issue that you are experiencing so we can make it right.
What do I do if I received the incorrect order?
Please email us at email@example.com with your name, order number, and description of the issue and we will send you a correct replacement order.
Why is my shipment delayed?
Carrier delays are common, especially during holiday weeks. UPS, FedEx, and USPS can be contacted directly, just have your tracking number ready when you call. If you lost or did not receive a tracking number for your order, please reach out to DOMA at firstname.lastname@example.org or call 208-667-12676 to receive a tracking number.
Do you ship internationally?
No. Due to operational constraints we are not currently offering international shipping.
General - Frequently Asked Questions
What’s behind the DOMA name?
DOMA is named for the founders’ two sons, Dominic and Marco.
What are the DOMA Coffee Lab hours?
Monday-Friday, 8:00 a.m. – 5:00 p.m.
*Winter hours may differ
Where can I buy DOMA coffee?
Send us an email at email@example.com and we’ll tell you the closest shop
Does DOMA do any public coffee education?
Yes. We do a variety of classes. Give us a call for current availability.
Can I get used burlap coffee bags from DOMA?
Yes. If you have a clever way to repurpose, please be sure to share with the rest of the class.