Frequently asked questions
How long does it take an order to process and ship after Check Out?
If your order is placed before 2PM PST, it will ship out the next day and if your order is placed on the weekend, it will ship out on Monday. We ship Monday – Friday via UPS and USPS. These carriers also observe most national holidays which will affect shipping times.
I haven’t received my order yet, how can I find tracking information?
When your package ships, we send a confirmation email with a tracking number to your email on file. If you lost or did not receive this email, please contact us at firstname.lastname@example.org with your name and order number. We can send you a copy of your tracking number.
My shipment’s tracking information states my package has arrived, but I have not received it.
Sometimes carriers mark packages as delivered, but do not deliver them until the following day. In some cases, a package may have been delivered to your neighbor by mistake. If you are unable to track down your package, please email us at email@example.com with your name, order number, and a description of your issue
What do I do if my coffee order arrived damaged?
Please email us at firstname.lastname@example.org with your name, order number, and a description of the issue that you are experiencing so we can make it right.
What do I do if I received the incorrect order?
Please email us at email@example.com with your name, order number, and description of the issue and we will send you a correct replacement order.