Refund policy

DOMA Return Policy

If you’re reading this, you have a coffee problem, and it’s not the good kind. We’re here to help.

Coffee / Tea

We cannot accept returns on coffee or tea due to its perishable nature. But we are the sort of company who wants you to be happy with your purchase. If you have any questions or issues with your coffee, or if there are errors in your order, give us a call at (208) 667-1267 or email web@domacoffee.com within one week of receiving your order. We’ll help you find something you’ll love.

Gear and Merchandise

If the coffee gear you got from us is faulty, we certainly want to make it right. We will accept returns or exchanges on defective or unused equipment. We can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can be returned through the mail or in person. Unfortunately, we cannot refund the price of shipping.

  • Returns for gear and merchandise must be initiated within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Return Shipping: Return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your item.

BRG Products (Breville, Baratza, Lelit)

We partner with Breville, Baratza, and Lelit to offer premium coffee equipment. Please note:

  • Drop Shipping: These products are shipped directly from the manufacturer. Shipping times and issues are managed by the respective brands and are outside DOMA’s control.
  • Restocking Fee: A restocking fee applies to returns of BRG products sent to DOMA.
  • Returns: New and unused items may be eligible for return. Please contact us for return eligibility and further details.
  • Third-Party Purchases: Baratza does not accept returns for products purchased from other retailers or resellers.

For immediate troubleshooting, repairs, or guidance, please visit the Support Hubs for:

Issues with Shipping

Since accidents happen, we are happy to replace *any items damaged in transit. We ask for a photo of the damage to pass along to our shipping department. Additionally, if the box was damaged, a photo of that can help us get information to our shipping partners. Please provide your original order number and the best address for a new shipment.

*Please note: This excludes BRG products (Breville, Baratza, Lelit), as these items are drop-shipped directly from the manufacturer. For shipping issues related to BRG products, please contact the respective brand’s support team.

For any of the above, email your order number, name, reason for return, and the item you wish to return to web@domacoffee.com, or call the DOMA Coffee at (208) 667-1267. We’ll get you back to living your best coffee life.